CCM was hired to manage the library outsourcing contract for a large national law firm headquartered in Palo Alto, California. The contract changes were happening mid-term to reflect changes in the firm’s business needs.
CCM identified over a dozen critical areas to right-size staff or equipment and to deploy process re-engineering. Over $800,000 in savings opportunities per year were realized for the remaining two years of the outsourcing contract, and in perpetuity.
Several years later, CCM was retained to manage the firm’s RFP for outsourcing the library and information center functions for all national offices, resulting again in cost reductions, technology advances and equipment refresh and right-sizing. The firm saved over 15% in renewal costs even though they chose to stay with their incumbent vendor.