To effectively capture and share knowledge, you need more than technology and executive edicts. That’s why the knowledge and information professionals at LAC Group strive to consolidate the know-how and experience of your people with technology, data, culture and other factors needed for KM success. We know this cohesive approach is the only sure way to deliver high user value and acceptance.
KM teams are facing new challenges
- Extra work without additional budget or staffing resources.
- Heightened sensitivities regarding data security and privacy.
- Ever-changing players, teams and priorities.
- Conflicting needs and expectations.
All executive leaders agree on the importance of sharing and leveraging knowledge, especially in today’s highly competitive and rapidly changing markets. All that’s lacking is the willingness to back it up with tangible support.
How to spot a knowledge management deficit
We get asked for guidance and recommendations on solving a wide range of information-related needs and problems in law firms, corporations, government agencies and other industries. Often they involve these common complaints:
- The same mistakes keep replaying, with no lessons or improvements.
- Time wasted looking for people with relevant insights and experiences and breaking through the internal barriers that stand in the way.
- Plenty of data and information, resulting in the proverbial “needle in the haystack” problem.
- Employees not routinely or systematically asked to share their thoughts and ideas.
- One person holds all the know-how to address a common issue or need.
Any of these could signal obstacles in your efforts to manage your information resources and contribute to below-average returns on your investments in talent and technology.
LAC Group’s KM approach