LAC Group once again joins legal industry peers and colleagues as sponsor of the Thomson Reuters Legal Executive Institute 15th Annual Law Firm COO & CFO Forum.
This year’s event takes place October 26-28 at the New York Marriott Downtown.
Executive Vice President John Harbison moderates client relationship breakout session
Executive Vice President John Harbison, of LAC Group’s LibSource division, will moderate one of the breakout sessions that features a panel of four law firm Chief Operating/Administrative Officers:
The Full-Service Client Partnership: Examining Strategic Alliances through Technology & Business Operations
Law firm/client relationships are constantly evolving. From concerns over matter management to tense pricing negotiations, client demands and expectations are as mercurial as the global economy itself—a headache to those firms ill-prepared to master a “full-service” client partnership. This breakout addresses the new rules of collaboration when it comes to winning and retaining legal customers. Our panelists will examine the key differentiators that define top firms and attract the ongoing loyalty of their clients, including the creation and deployment of client-facing apps, web-based portals and more.
More information: Thomson Reuters 15th Annual Law Firm COO & CFO Forum