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If you work in a law firm, you’ll want to see the survey data and other insights on client loyalty from LibSource EVP John Harbison, because all employees share the responsibility.
Information is not currently a financial asset by accepted accounting standards, but that could change. If so, library and information science would get some serious attention and respect.
Doctors don’t refer to support staff as non-doctors, yet lawyers routinely use the label “non-lawyers”. With support staff doing more of the heavy-lifting, it’s time for for that to change.
